Outreach Counselor-CSP

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

PTO

403(b) plan

Educational assistance

Medical, dental, vision

Employee assistance program

Great Place to Work

Job summary

Behavioral Health Network, Inc. (BHN) is seeking an Outreach Counselor to join the Community Service Program (CSP) team in Western Massachusetts.

You will build therapeutic rapport with individuals served and help connect them to community resources and supports. You will collaborate with care team members, support discharge planning, and provide care management via in-person, Telehealth, and Telehealth modalities to promote health and community tenure.

Qualifications

• 1–2 years in behavioral health, substance use, correctional, or human services field required.
• Bilingual Spanish and English preferred.
• HS diploma or GED required; CHW certs or higher preferred.

Responsibilities

• Attend required meetings and trainings; maintain productivity and develop rapport with individuals served.
• Maintain professional relationships with providers and supports involved in care.
• Help individuals access community resources (health insurance, housing, nutrition, education, financial aid).
• Coordinate with care team members with written consent.
• Complete assessments, individualized and safety plans with Clinical Supervisor guidance.
• Be primary contact for caseload and support discharge planning and re-engagement with outpatient services.

Skills

Bilingual Spanish and English

Strong communication

Time management

Education

High School Diploma or GED

Community Health Worker Certification

Bachelor’s Degree preferred

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Outreach Counselor to join our Community Service Program (CSP) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Attend required meetings and trainings, maintain program productivity expectations, develop therapeutic rapport with individuals served, and complete other responsibilities as assigned.
• Maintain professional and collaborative relationships with providers and supports involved in the care of individuals served.
• Help individuals access community resources, including health insurance, food and nutritional assistance, housing placement and stabilization, financial and utility assistance, educational and vocational supports, and legal assistance.
• Coordinate with appropriate members of the individual’s care team, including probation and parole officers, primary care physicians, nurses, mental health and substance use providers, and natural supports, with the individual’s written consent.
• Complete Bio-Psycho-Social Assessments, Individualized Action Plans, Safety Plans, and Disenrollment Plans in collaboration with providers and supports, under the guidance of the Clinical Supervisor.
• Act as the primary point of contact for individuals on the caseload, ensuring their needs are identified and addressed.
• Meet individuals admitted to 24-hour facilities, including hospitals and substance use disorder treatment facilities, in person or via Telehealth and maintain regular contact during their stay to assist with discharge planning and re-engagement with outpatient providers, community services, and social supports.
• Provide in-person, telephonic, and Telehealth care management supports to individuals served through an integrated health model that promotes improved health, independence, self-sufficiency, reduced risk of future criminal behavior, and increased community tenure.
• Strong communication, organization, time management, cultural competence, collaboration, and relationship-building skills.

Who You Are

• 1–2 years of work experience in a related behavioral health, substance use, correctional, and/or human services field required.
• Bilingual Spanish and English speaking preferred.
• Community Health Worker Certification and/or Bachelor’s Degree preferred.
• High School Diploma or GED required.
• Valid driver’s license required, with a vehicle available for use during all working hours; vehicle must be registered and inspected in accordance with 540 CMR 4.00.
• Lived experience of involvement in the criminal justice system and recovery from behavioral health and substance use issues preferred.
• Knowledge of community resources available to individuals served and how to access them.
• Knowledge of mental health and substance use disorders, care management services, justice-involved populations and justice entities, and how to access community resources.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you. Pay Range: $ $23.00-$26.40/hr