Counselor Case Manager- CSS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Team Culture

Job summary

Behavioral Health Network, Inc. seeks a Counselor/Case Manager to support individuals in Clinical Stabilization Services (CSS).

You will provide direct counseling, manage assigned caseloads, and develop comprehensive assessments and treatment plans to promote stabilization and recovery. You will coordinate discharge planning, connect clients with outpatient care, housing, and community resources, and document progress in the electronic health record with a trauma-informed, patient-centered

Qualifications

• Direct counseling, case management and recovery support in CSS.
• Manage caseload and build therapeutic relationships for stabilization.
• Complete admission/discharge docs and develop treatment plans, safety plans and relapse-prevention strategies.

Responsibilities

• Coordinate continuing-care and discharge planning with outpatient services.
• Facilitate psychoeducational and recovery-focused groups; document participation.
• Participate in multidisciplinary treatment-team meetings to ensure high-quality care.
• Maintain HIPAA and 42 CFR Part 2 compliance in all records.

Skills

Counseling

Case management

Recovery support

Treatment planning

Documentation

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

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  Pay or shift range: $21.50 USD to $24.50 USD

  
  

  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

  
  

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Counselor/Case Manager to join our Clinical Stabilization Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.


• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.


• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.


• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.


• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.


• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide direct counseling, case management, and recovery support to individuals receiving structured residential treatment within Clinical Stabilization Services (CSS).


• Manage an assigned caseload, meet with individuals at the frequency required by their level of care, and build therapeutic relationships that promote stabilization, recovery, and independence.


• Complete admission and discharge documentation and develop individualized assessments, treatment plans, safety plans, relapse-prevention strategies, and related service documentation with individuals and the treatment team.


• Coordinate continuing-care and discharge planning, connecting individuals with outpatient treatment, medication services, recovery supports, housing, healthcare, benefits, and other community resources.


• Facilitate psychoeducational, recovery-focused, and family groups and document participation, progress, and services accurately in the electronic health record.


• Participate in multidisciplinary treatment-team meetings and collaborate with clinical, nursing, recovery-support, and program leadership to ensure integrated, high-quality care.


• Monitor program activities and support individuals in following treatment and safety expectations through respectful, trauma-informed, person-centered approaches.


• Respond appropriately to critical incidents, behavioral or medical concerns, and emergencies; use on-call support when needed and promptly report safety or environmental concerns.


• Maintain complete, accurate, and timely electronic health records, incident reports, transportation requests, and other required program documentation.


• Protect confidentiality under HIPAA and 42 CFR Part 2, follow licensing and funding requirements, complete required training and supervision, support transportation as needed, and perform other assigned duties.

Who You Are:

• High school diploma or GED required; associate degree or higher preferred.


• At least one to three years of experience working in a substance-use treatment environment required.


• Knowledge of substance-use disorders, withdrawal and stabilization needs, recovery-oriented care, case management, treatment planning, relapse-prevention support, and community resources.


• Commitment to empowerment, personal growth, human rights, dignity, safety, and community integration for individuals served.


• Two years of sustained recovery preferred for candidates drawing on personal recovery experience.


• Strong interpersonal, group-facilitation, verbal, and written communication skills, including the ability to respond professionally during stressful and high-acuity situations.


• Strong organization, time-management, documentation, and follow-through skills, with the ability to manage multiple priorities and urgent needs.


• Familiarity with internet, email, word-processing, agency communication, and electronic health record systems.


• Valid driver's license required, along with the ability to complete required driving training and support transportation when assigned.


• Ability to work the assigned essential-staff schedule in a 24-hour residential program and meet the physical requirements of the role, including lifting or carrying up to 25 pounds, with or without reasonable accommodation.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference.

Pay Range: $21.50-$24.50

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.