Outreach Worker

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement match

Mileage reimbursement

Paid time off

Career growth

Professional development

Job summary

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized as a top employer. BHN is seeking an Outreach Worker for the Community Wraparound program to support children and families in community settings, delivering structured activities and helping access resources.

You will collaborate with clinical staff, provide transportation as needed, and assist in crisis intervention when necessary.

Qualifications

• High School Diploma required; degree preferred in Human Services.

Responsibilities

• Provide hands-on, community-based support for children and families.

Skills

Communication

Mentoring

Problem-solving

Knowledge of community resources

Cultural competence

Education

High School Diploma

Bachelor's degree in Human Services

Associate's degree in Human Services

Job description

Pay or shift range: $21.49 USD to $21.50 USD

Description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work. BHN is currently seeking an Outreach Worker to join our Community Wraparound (IHBTC) program.

What We Offer

Comprehensive benefits including health, dental, vision, and retirement match

• Generous paid time off and holidays

Mileage reimbursement for community-based travel

Career advancement opportunities with one in three positions filled internally

Ongoing training, supervision, and professional development

A collaborative and mission-driven environment

Recognition as both a Certified Great Place to Work and one of Massachusetts’ Top 10 Employers

What You’ll Do

As anOutreach Worker, you will provide hands‑on, community‑based support for children and families, empowering them to build life skills, access resources, and reach their goals.

Deliver structured one-to-one, strength‑based activities with children and youth in community settings

Teach skills such as social interaction, anger management, and emotional regulation

Provide transportation as needed to help youth and families access care and supports

Support families in accessing crisis intervention services when necessary

Collaborate with clinical staff and participate in multidisciplinary team meetings

Encourage youth to voice their needs and goals during treatment planning

Document services accurately and in a timely manner, ensuring alignment with treatment plans

Who You Are

High School Diploma required; Bachelor’s of Associate's degree in Human Services preferred

In lieu of a degree, 5 years of experience working with children and families required

2+ years of experience supporting children with emotional or behavioral health needs preferred

Individuals with lived experience as caregivers or peers strongly encouraged to apply

Strong communication, mentoring, and problem‑solving skills

Knowledge of community resources and ability to help families access them

Cultural competence and ability to work with diverse populations

Valid Massachusetts driver’s license and reliable vehicle required

We Hire for Purpose!

Since 1938, BHN has been dedicated to delivering high-quality, affordable, and culturally responsive behavioral health services across Western Massachusetts. We support our employees with the same compassion and respect that we extend to the individuals and families we serve.

Pay $21.50 per hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.