Counselor-Case Manager

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Job summary

Behavioral Health Network (BHN) is seeking a Counselor-Case Manager for the Opportunity House team in Western Massachusetts. The role focuses on counseling, aftercare planning, and coordinating services to help adults in recovery progress toward independent community living.

You will deliver psycho-educational groups, develop treatment plans, and provide crisis intervention as needed. A driver’s license is required, with generous benefits and ongoing professional growth opportunities within BHN.

Qualifications

• High School Diploma or GED required.
• 1–2 years experience in human services needed.
• At least 1 year of experience in a substance treatment setting preferred.
• Valid-driver’s license and access to a car for work purposes.

Responsibilities

• Providing guidance and direct counseling for individuals served.
• Supporting individuals’ growth, independence, and safety.
• Developing and facilitating treatment plans and psycho-educational groups.
• Providing crisis intervention and emergency services as needed.
• Assisting with aftercare planning by providing referrals and access to appropriate agencies.
• Completing program documentation such as incident reports and progress notes.
• Collaborating with a team to deliver high-quality clinical care.

Skills

Empathy

Communication

Crisis intervention

Education

High School Diploma or GED

LADCI or LADCII (preferred)

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Counselor-Case Manager to join our Opportunity House team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Providing guidance and direct counseling for individuals served.
• Supporting individuals’ growth, independence, and safety.
• Developing and facilitating treatment plans and diverse psycho-educational groups.
• Providing crisis intervention and emergency services, when needed.
• Assisting individuals with aftercare planning by providing referrals and access to appropriate agencies
• Providing transportation for individuals, as needed.
• Completing program specific documentation such as incident reports and progress notes
• Working as a collaborative team to deliver high-quality, sound clinical treatment.
• Growing through ongoing training and firsthand experience to enhance skills and provide additional employment opportunities.

At the Opportunity House, Behavioral Health Network provides a structured setting for men 18 year of age and older to progress from early recovery to a productive community living environment. Our 24-hour long-term residential program assists individuals using a variety of services, including counseling, case management, education and pre-vocational services, and family reunification.

Who You Are

• Commitment to empowerment and growth, human rights, and community integration for individuals served.
• High School Diploma or G.E.D. equivalent (required).
• LADCI or LADCII or equivalent (preferred).
• At least 1-2 years of experience in human services (required).
• At least one year of experience working in substance treatment environment (required).
• Familiarity with Internet, word processing and email systems.
• Working knowledge of DPH Bureau of Substance Abuse regulations.
• Valid Driver’s License & car available for work purposes (required).

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Available Schedules

Full Time: Tuesday-Saturday, 11:00am-7:30pm

Pay Rate/Range

$22.50/hr