Outpatient Therapy Clinic Operations Manager

Pendleton Manor, Inc.; Franklin (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Pendleton Manor, Inc. in Franklin, WV, is seeking a Business Manager Therapy to oversee the administrative, financial and operational workflow of the outpatient therapy services.

This role collaborates with clinical leadership to ensure efficient clinic operations and compliance with applicable laws and policies. You will manage front-desk operations, admissions, scheduling, billing, AR/AP, insurance verifications and patient discharges while maintaining accurate EHR systems and coordinating

Qualifications

• Experience managing administrative and financial workflow in a clinical setting.
• Strong understanding of HIPAA and patient privacy regulations.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee administrative, financial and operational workflow of outpatient therapy services.
• Serve as the main point of contact for patients and manage inquiries and conflicts.
• Oversee admissions, scheduling, accounts receivable/payable and insurance verifications.
• Explain financial responsibilities, co-pays and payment plans to patients.
• Manage front-desk workflows, scheduling and clinician calendar adjustments.
• Process insurance claims and handle collections.
• Maintain accurate EHR/EMR systems and documentation.
• Coordinate with referral sources, physicians and insurance networks.
• Track financial KPIs and report to CFO.
• Ensure HIPAA compliance and privacy standards.
• Assist with annual budget preparation and adherence to budget.
• Support QA activities and ensure regulatory compliance.

Skills

Administrative skills

Budgeting

HIPAA compliance

Tools

EHR/EMR systems

Job description

Pendleton Manor, Inc. in Franklin, WV, is seeking a Business Manager Therapy to oversee the administrative, financial and operational workflow of the outpatient therapy services.

This role collaborates with clinical leadership to ensure efficient clinic operations and compliance with applicable laws and policies. You will manage front-desk operations, admissions, scheduling, billing, AR/AP, insurance verifications and patient discharges while maintaining accurate EHR systems and coordinating