Senior Practice Assistant & Team Lead, Primary Care

Beth Israel Lahey Health; Massachusetts; On-site; USD 30,000 - 41,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Services Assistant to support practice operations and deliver high-quality service to patients. The role involves greeting patients, handling check-in and scheduling, and coordinating referrals within a compassionate care environment.

Candidate will assist with payments, maintain accurate demographic data, and support practice leadership in daily operations. A professional demeanor and ability to work well in a team are essential.

Qualifications

• High School diploma or GED required.
• 3-5 years related work experience required.
• Experience with computer systems including web-based apps and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).
• Certificate 1 Medical Admin Assistant Cert preferred.

Responsibilities

• Greet patients and visitors; perform check-in, registration, scheduling, verification of demographic information and fiscal data.
• Schedule, reschedule and cancel appointments with effort to accommodate patient and provider needs.
• Collect co-payments and enter referrals; maintain welcoming reception area and accurate information.

Skills

Written Communications

Oral Communications

Team Work

Customer Service

Knowledge of procedures

Stress management

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a Patient Services Assistant to support practice operations and deliver high-quality service to patients. The role involves greeting patients, handling check-in and scheduling, and coordinating referrals within a compassionate care environment.

Candidate will assist with payments, maintain accurate demographic data, and support practice leadership in daily operations. A professional demeanor and ability to work well in a team are essential.