Outpatient Clinic Operations Lead

Beth Israel Lahey Health; Boston (MA); On-site; USD 34,000 - 46,000; Full time

Job summary

Beth Israel Lahey Health is seeking a clinical support supervisor to oversee outpatient clinical operations, coordinate staffing, and ensure quality and compliance across the team. The role emphasizes training, effective communication with providers, and continuous process improvement within a busy health center environment.

Ideal candidates will have a high school diploma, 3–5 years of relevant experience, and basic computer skills, with applicable MA/EMT/CNA/LNA certificates or equivalent

Qualifications

• High School diploma or GED required.
• 3-5 years related work experience required.
• Basic familiarity with computers.
• MA, EMT, CNA, LNA certificate or diploma or 5 months direct patient care experience.

Responsibilities

• Oversees daily clinical support operations and workflows.
• Plans and oversees work assignments and schedules in the clinical areas.
• Oversees orientation, training, and competency for staff.
• Communicates with providers and health care team to ensure continuity of care.
• Implements quality assurance processes in collaboration with management.
• Ensures compliance training and supports regulatory reviews.

Skills

Computer basics

Customer service

Written communication

Oral communication

Teamwork

Education

High School diploma

MA/EMT/CNA/LNA certificate

Job description

Beth Israel Lahey Health is seeking a clinical support supervisor to oversee outpatient clinical operations, coordinate staffing, and ensure quality and compliance across the team. The role emphasizes training, effective communication with providers, and continuous process improvement within a busy health center environment.

Ideal candidates will have a high school diploma, 3–5 years of relevant experience, and basic computer skills, with applicable MA/EMT/CNA/LNA certificates or equivalent