Patient Experience Coordinator – Outpatient Clinic

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Deaconess Medical Center in Boston, MA is seeking a Front Desk/Patient Services representative for outpatient units. The role serves as the primary contact for patients and visitors, delivering courteous service and clear communication while coordinating with physicians, nurses, and staff.

The candidate will verify patient information, schedule follow-ups, process check-ins, and help with insurance and pre-certifications.

Qualifications

• High School diploma or GED required or equivalent.
• Associate’s degree preferred.
• Basic familiarity with computers.

Responsibilities

• Greets and assists patients and the public by phone and in person in a courteous, helpful manner.
• Obtains and verifies patient information and coordinates with providers.
• Schedules appointments and processes demographic and billing information.
• Maintains patient confidentiality and follows all hospital policies.
• Directs patients to next service area and provides directions as needed.
• Monitors flow in the practice to ensure timely service delivery.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Basic computer skills

Education

High School diploma

Associate degree preferred

Job description

Beth Israel Deaconess Medical Center in Boston, MA is seeking a Front Desk/Patient Services representative for outpatient units. The role serves as the primary contact for patients and visitors, delivering courteous service and clear communication while coordinating with physicians, nurses, and staff.

The candidate will verify patient information, schedule follow-ups, process check-ins, and help with insurance and pre-certifications.