Outpatient Clinic Operations Lead

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 34,000 - 46,000; Full time

Job summary

Beth Israel Deaconess Medical Center in Boston, MA is seeking an Operations Supervisor for outpatient clinical practice management. You will oversee front desk and clinical support staffing, ensure smooth patient flow, and accurate scheduling.

This role emphasizes customer service, workflow optimization, and collaboration with clinicians. Requires a high school diploma, 3–5 years healthcare admin experience, and proficiency with Outlook, Word, Excel, PowerPoint or Access.

Qualifications

• High School diploma or GED required; Associate’s degree preferred.
• 3-5 years related work experience in a clinical/healthcare setting.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs.
• Monitors procedures to ensure efficient processing of work including time of service, referral management, pre-registration and visit ticket entry.
• Monitors provider schedules to maximize opportunities for efficient patient scheduling and timely patient flow.
• Oversees referral management and billing processes and may provide staff education; acts as a resource for clinicians and staff.
• Provides regular revenue cycle and volume reports to Manager/Director; implements quality assurance processes and systems.

Skills

Customer service

Written communications

Oral communications

Decision making

Problem solving

Team leadership

Education

High school diploma or GED

Associate’s degree preferred

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

Beth Israel Deaconess Medical Center in Boston, MA is seeking an Operations Supervisor for outpatient clinical practice management. You will oversee front desk and clinical support staffing, ensure smooth patient flow, and accurate scheduling.

This role emphasizes customer service, workflow optimization, and collaboration with clinicians. Requires a high school diploma, 3–5 years healthcare admin experience, and proficiency with Outlook, Word, Excel, PowerPoint or Access.