Outpatient Patient Services Coordinator

UCSF Health; San Francisco (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

UCSF Medical Center seeks a Practice Coordinator 3 to serve as the public face of the Practice and to support operations with clinical and management teams. The role covers CRM messages, referrals, APeX in-baskets, and billing while ensuring accurate information flow between departments.

Ideal candidates will have strong customer service, solid computer skills, and knowledge of medical terminology, with the ability to problem-solve and prioritize under deadlines.

Qualifications

• Four years related experience with high school diploma or equivalent, or college degree with related experience.
• Experience with customer service in a clinical or hospital setting is preferred.
• Familiarity with medical terminology and office coordination is required.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support practice operations and customer service recovery and intervention efforts.
• Handle CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintain routine clerical operations and comply with UCSF standards.

Skills

Customer service

Office software

Communication skills

Medical terminology

Problem solving

Time management

Bilingual

EPIC

CRM systems

Education

High School diploma or equivalent

College degree with related experience

Tools

EPIC

CRM

Job description

UCSF Medical Center seeks a Practice Coordinator 3 to serve as the public face of the Practice and to support operations with clinical and management teams. The role covers CRM messages, referrals, APeX in-baskets, and billing while ensuring accurate information flow between departments.

Ideal candidates will have strong customer service, solid computer skills, and knowledge of medical terminology, with the ability to problem-solve and prioritize under deadlines.