Outpatient Diagnostics Scheduling Specialist

Baptist Health Care; Pensacola (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Baptist Health Care in Pensacola, FL, is seeking a Corporate Scheduler to coordinate outpatient diagnostic services across the system. The role requires strong knowledge of registration processes, insurance payors, and scheduling workflows to ensure accurate, timely patient visits.

You will work with physicians and internal teams to obtain authorizations, manage scheduling platforms, and uphold HIPAA and Red Flag rules, while delivering high-quality service.

Qualifications

• High School Diploma or equivalent required.
• 6 months revenue cycle or customer service experience required.
• 6 months patient scheduling experience preferred.

Responsibilities

• Schedules physician appointments and diagnostic services based on clinical requirements, provider availability, and departmental protocols.
• Proficient with registration process including strong understanding of insurance payors and plan codes, along pre-cert / authorization criteria needed for scheduling and performing services.
• Manages incoming requests from patients, physicians’ offices, and internal teams with a focus on accuracy and service excellence.
• Maintains scheduling accuracy and compliance with healthcare industry standards and call center metrics.
• Utilizes multiple scheduling platforms to maintain accurate records and support efficient patient flow.
• Adheres to HIPAA and Identity Theft Red Flag Rules; ensures proper patient identification prior to scheduling.
• Coordinates with physician offices to obtain authorizations required by payers for services.
• Collaborates with clinical departments to resolve scheduling conflicts and support operational needs.
• Notifies supervisor and departments of deferrals when medical or financial clearances are not obtained.

Skills

Revenue cycle experience

Customer service

Patient scheduling

Education

High School Diploma or Equivalent

Job description

Baptist Health Care in Pensacola, FL, is seeking a Corporate Scheduler to coordinate outpatient diagnostic services across the system. The role requires strong knowledge of registration processes, insurance payors, and scheduling workflows to ensure accurate, timely patient visits.

You will work with physicians and internal teams to obtain authorizations, manage scheduling platforms, and uphold HIPAA and Red Flag rules, while delivering high-quality service.