Corporate Scheduler I

Andrews Institute; Pensacola (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Baptist Health Care is seeking a Corporate Scheduler to manage scheduling of outpatient diagnostic services for patients and physicians’ offices within the system. This full-time, remote role emphasizes accuracy, regulatory compliance, and smooth patient flow.

You will coordinate with physician offices, handle registrations and pre-authorizations, use multiple scheduling platforms, and ensure HIPAA and identity checks are followed.

Qualifications

• High School Diploma or Equivalent Required
• 6 months Previous revenue cycle or Customer service experience Required

Responsibilities

• Schedules physician appointments and outpatient diagnostic services based on clinical requirements and provider availability.
• Manages registrations and understands insurance payors and pre-cert/authorization criteria for scheduling and services.
• Coordinates with physician offices and internal teams to obtain necessary authorizations and resolve scheduling conflicts.
• Provides clear instructions and preparation requirements to patients to support a smooth visit.
• Maintains scheduling accuracy and compliance with HIPAA and Red Flag rules.
• Uses multiple scheduling platforms to maintain accurate records and patient flow.
• Notifies supervisor and departments when deferrals occur due to incomplete financial clearance or missing authorizations.

Job description

The Corporate Scheduler is responsible for scheduling outpatient diagnostic services for patients and physicians' offices within the Baptist Health Care system.

Responsibilities

• Schedules physician appointments and diagnostic services based on clinical requirements, provider availability, and departmental protocols.
• Proficient with registration process including strong understanding of insurance payors and plan codes, along pre-cert / authorization criteria needed for scheduling and performing services.
• Manages incoming requests from patients, physicians’ offices, and internal teams with a focus on accuracy and service excellence. Provide clear instructions and preparation requirements to patients to support a smooth visit experience.
• Maintains Baptist Health Care goals of scheduling, registration accuracy, and other healthcare industry standards or trends in which the Call Center metrics of measurement is based. (Length of call; quality of call; accuracy of patient demographics and scheduling information).
• Utilizes multiple scheduling platforms to maintain accurate records and support efficient patient flow.
• Meets current regulatory and compliance standards, including HIPPA and Identity Theft “Red Flag Rules” by ensuring all patients are properly identified prior to scheduling.
• Coordinates with physician offices as needed to obtain appropriate authorizations required by Payers for services ordered by physician.
• Collaborates with clinical departments to resolve scheduling conflicts and support operational needs.
• Reschedules/defers patients whose financial clearance cannot be completed, or authorizations have not been obtained for and notifies supervisor, ancillary departments, and physician office of deferral process.

Qualifications

• High School Diploma or Equivalent Required
• 6 months Previous revenue cycle or Customer service experience Required

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 10905
• Job Category Clerical
• Posting Date 09/16/2026, 10:03 PM
• Locations 123 Baptist Way, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Day
• Work Environment Remote (work from home)
• FTE 1.0 FT
• Work Hours 9-530