Urgent Care Practice Operations Lead

Beth Israel Lahey Health (BILH); United States; On-site; USD 62,000 - 100,000; Full time

Job summary

Beth Israel Lahey Health (BILH) is seeking an Urgent Care Practice Manager to oversee a high-volume primary care practice, reporting to the Director of Site Operations. You will drive staff development, coaching, performance evaluations, and learning opportunities while ensuring high-quality care and efficient operations.

This role emphasizes leadership in staffing, scheduling, and collaboration with operational and clinical leaders to improve patient experiences and support a diverse,

Qualifications

• Bachelor’s degree preferred or higher.
• 2 years leadership experience in a physician office setting.
• Strong knowledge of electronic medical records (EMR).
• Strong overall computer skills, including basic software proficiency.
• Knowledge of third-party billing and coding requirements; strong communication with staff and providers.

Responsibilities

• Oversee day-to-day operational and managerial duties of a high-volume primary care practice.
• Lead staffing, hiring, coaching, and performance evaluations; develop staff through learning opportunities.
• Ensure patient access, scheduling efficiency, and high-quality customer service in line with guiding principles.
• Manage budget adherence, expense controls, and revenue-cycle processes to maximize efficiency.
• Coordinate with Directors and clinical leaders to foster collaboration and continuous process improvement.

Skills

Leadership

Staff development

Communication

Customer service

Education

Bachelor’s degree or higher

Leadership experience in physician office

EMR knowledge

Billing/coding knowledge

Job description

Beth Israel Lahey Health (BILH) is seeking an Urgent Care Practice Manager to oversee a high-volume primary care practice, reporting to the Director of Site Operations. You will drive staff development, coaching, performance evaluations, and learning opportunities while ensuring high-quality care and efficient operations.

This role emphasizes leadership in staffing, scheduling, and collaboration with operational and clinical leaders to improve patient experiences and support a diverse,