Outpatient Clinic Scheduling & Admin Specialist

U.S. Department of Veterans Affairs; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Federal benefits

Paid time off

Retirement benefits

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in Sioux Falls to provide essential medical administrative support for one or more outpatient clinics.

You will manage appointments, assist with patient communication, and coordinate information between staff, patients, and caregivers to ensure smooth clinic operations. The role emphasizes accurate scheduling, data entry into electronic records, insurance verification, and using multiple clinical IT systems to support

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Ability to schedule medical appointments in a clinical setting.
• Ability to operate and navigate office automation equipment and EHR systems.

Responsibilities

• Maintain appointment schedules for outpatient clinics.
• Provide administrative support to clinical staff and coordinate records.
• Answer phones and route requests following privacy rules.
• Enter and update patient demographics and insurance verification.
• Process message handling and secure messaging.
• Coordinate referrals and testing with external facilities.

Skills

Medical terminology

Customer service

Office software

Scheduling

Communication

Interpersonal skills

Education

High school diploma / GED

Tools

VistA Scheduling

Integrated Scheduling Solution (ISS)

Oracle Cerner

Electronic health record systems

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in Sioux Falls to provide essential medical administrative support for one or more outpatient clinics.

You will manage appointments, assist with patient communication, and coordinate information between staff, patients, and caregivers to ensure smooth clinic operations. The role emphasizes accurate scheduling, data entry into electronic records, insurance verification, and using multiple clinical IT systems to support