Healthcare Office Assistant—Scheduling & Patient Support

US-Department-of-Veterans-Affair; Branson (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

US Department of Veterans Affairs, Health Administration Service, is seeking a Medical Support Assistant for the Branson, Missouri Community Based Outpatient Clinic. This entry to developmental role supports scheduling, patient check-in, and information coordination within a VA clinic setting.

Responsibilities include greeting patients, handling calls, scheduling appointments, and coordinating with clinical teams to ensure smooth operations and patient care.

Qualifications

• High school diploma or equivalent required.
• Experience with office software and scheduling systems is beneficial.
• Strong communication and customer service skills required.
• Ability to interact with patients and staff professionally.

Responsibilities

• Answer phones and greet patients in a courteous manner.
• Schedule and reschedule patient appointments per guidelines.
• Enter and update patient information in scheduling systems and records.
• Coordinate transfers, referrals, and information with clinical staff.

Skills

Interpersonal skills

Office software navigation

Medical terminology

Phone handling

Customer service

Education

High school diploma

Job description

US Department of Veterans Affairs, Health Administration Service, is seeking a Medical Support Assistant for the Branson, Missouri Community Based Outpatient Clinic. This entry to developmental role supports scheduling, patient check-in, and information coordination within a VA clinic setting.

Responsibilities include greeting patients, handling calls, scheduling appointments, and coordinating with clinical teams to ensure smooth operations and patient care.