Advanced Medical Support Assistant - Interdisciplinary Care

U.S. Department of Veterans Affairs; Minneapolis (MN); On-site; USD 39,000 - 57,000; Full time

Job summary

U.S. Department of Veterans Affairs in Minneapolis seeks an Advanced Medical Support Assistant in the Primary Care/Subspecialty Medicine service line.

The role involves patient scheduling, front-desk support, and coordination across clinical teams to ensure timely access to care. The incumbent will operate within a busy outpatient setting, handling patient data in electronic health records, coordinating appointments, and communicating with internal and external customers to maintain smooth

Qualifications

• High school diploma or GED or equivalent.
• One year of experience at GS-5 level with entry of sensitive medical info, scheduling, and records.
• Proficiency in spoken and written English.

Responsibilities

• Works in an interdisciplinary care model (PACT) and handles receptionist duties and patient scheduling for outpatient clinics.
• Screen and route phone calls, provide information per privacy rules and clinic processes.
• Independently manage duties with minimal supervision, set priorities and deadlines.
• Participate in daily team meetings and maintain accurate scheduling and patient flow.

Skills

Customer service

Communication

Scheduling

Medical terminology

Teamwork

Prioritization

Education

High school diploma

Tools

Electronic Health Records (EHR)

Scheduling systems

Job description

U.S. Department of Veterans Affairs in Minneapolis seeks an Advanced Medical Support Assistant in the Primary Care/Subspecialty Medicine service line.

The role involves patient scheduling, front-desk support, and coordination across clinical teams to ensure timely access to care. The incumbent will operate within a busy outpatient setting, handling patient data in electronic health records, coordinating appointments, and communicating with internal and external customers to maintain smooth