Advanced Medical Scheduling & Patient Support Specialist

US-Department-of-Veterans-Affair; Sioux Falls (SD); On-site; USD 42,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs in Sioux Falls, SD, seeks an Advanced Medical Support Assistant to provide medical administrative support for outpatient clinics.

You will handle appointment management and coordinate administrative information between staff, patients, and caregivers. The position requires clear documentation of experience and responses to each KSA; a high school diploma or equivalent is required.

Qualifications

• Advanced knowledge of medical terminology to understand diagnoses and procedures.
• Strong customer service skills to address concerns and refer to staff.
• Ability to enter, modify, and retrieve sensitive patient information in EHRs and scheduling systems.

Responsibilities

• Manage medical appointments in a clinical setting.
• Coordinate administrative information between staff, patients, and caregivers.
• Support day-to-day clinic operations and patient flow.

Skills

Medical terminology

Customer service

Computer systems navigation

Appointment scheduling

Independent work

Professional communication

Education

High school diploma / GED / state proficiency cert

Job description

U.S. Department of Veterans Affairs in Sioux Falls, SD, seeks an Advanced Medical Support Assistant to provide medical administrative support for outpatient clinics.

You will handle appointment management and coordinate administrative information between staff, patients, and caregivers. The position requires clear documentation of experience and responses to each KSA; a high school diploma or equivalent is required.