Outpatient Clinic Appointment Coordinator

US-Department-of-Veterans-Affair; Sioux Falls (SD); On-site; USD 35,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to provide essential medical administrative support in outpatient clinics. The role focuses on accurate appointment management and coordinating administrative information between staff, patients, and caregivers.

Entry-level GS-3/4/5 positions require clear documentation of experience, high school education, and the ability to use office software and scheduling systems to support patient care.

Qualifications

• Knowledge of basic medical terminology.
• Ability to record patient messages and understand physician requests for follow-up care.
• Ability to interact with individuals from diverse backgrounds and health care team members.
• Ability to operate office automation equipment and scheduling systems.
• Ability to schedule medical appointments in a clinic setting.
• Ability to handle sensitive patient information in electronic health records.

Responsibilities

• Provide medical administrative support to outpatient clinics.
• Manage appointments and coordinate information between staff, patients, and caregivers.
• Adhere to VA policies and ensure accurate documentation.

Skills

Medical terminology

Communication skills

Customer service

Office automation software

Scheduling appointments

Independent work

Electronic health records

Education

High school diploma or GED

Additional education beyond high school

Tools

Scheduling software

Faxing software

EHR systems

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to provide essential medical administrative support in outpatient clinics. The role focuses on accurate appointment management and coordinating administrative information between staff, patients, and caregivers.

Entry-level GS-3/4/5 positions require clear documentation of experience, high school education, and the ability to use office software and scheduling systems to support patient care.