Outpatient Clinic Operations Lead

Behavioral Health Network, Inc.; Agawam (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

403(b)

Educational assistance

Medical, dental, vision

Employee assistance programs

Job summary

Behavioral Health Network, Inc. is seeking an Office Manager to oversee daily administrative and operational functions across our outpatient programs in Western Massachusetts.

You will supervise administrative staff, support recruitment and onboarding, and ensure smooth front desk operations and accurate scheduling in our electronic health record system. You thrive in a fast-paced healthcare setting, maintain confidentiality, and coordinate with clinical teams, providers, and external partners

Qualifications

• : High School Diploma or GED required.
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Responsibilities

• Coordinate daily administrative operations to support efficient clinic functioning and timely access to care.
• Supervise, coach, train, and support administrative staff.
• Support recruitment, onboarding, performance management, and staff development.
• Provide front desk coverage as needed, including scheduling appointments in the electronic health record.
• Verify insurance eligibility, collect payments, and maintain accurate demographic information.
• Coordinate records and referrals with primary care providers, facilities, and other sources.
• Support documentation, billing, prior authorization, and compliance processes.
• Review operational reports and help resolve scheduling, billing, and documentation discrepancies.
• Maintain a safe, clean, accessible, and professional facility; coordinate inspections, emergency drills, and maintenance.
• Review and approve employee timecards in accordance with policy and payroll deadlines.
• Provide basic technology and office systems support and coordinate troubleshooting.
• Participate in a shared on-call rotation for operational or facility-related needs.
• Assist with reception, intake, scheduling, events, and other administrative functions as needed.

Skills

Strong computer skills

Excellent verbal, written, and interpe

Detail-oriented and highly organized

Ability to manage multiple priorities

Confidentiality and fast-paced work

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) system

Job description

Behavioral Health Network, Inc. is seeking an Office Manager to oversee daily administrative and operational functions across our outpatient programs in Western Massachusetts.

You will supervise administrative staff, support recruitment and onboarding, and ensure smooth front desk operations and accurate scheduling in our electronic health record system. You thrive in a fast-paced healthcare setting, maintain confidentiality, and coordinate with clinical teams, providers, and external partners