Advanced Medical Support Assistant: Care & Scheduling

U.S. Department of Veterans Affairs; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

The Advanced Medical Support Assistant (MSA) supports the VA's Patient Aligned Care Team (PACT) across outpatient clinics and CBOCs. The role emphasizes administrative duties, scheduling, patient check-in, and data entry in VistA/CPRS.

Responsibilities include registering patients, updating demographics, coordinating appointments, and ensuring compliance with VA policies. This on-site position requires teamwork with medical staff and disaster response awareness.

Qualifications

• Knowledge of administrative policies and procedures.
• Ability to manage patient appointments and data entry.
• Familiarity with VistA/CPRS and MS Office applications.

Responsibilities

• Maintain appointment schedules for one or more outpatient clinics.
• Provide customer service and administrative support to the care team.
• Register patients and determine eligibility for medical care.
• Update demographics and collect insurance information.
• Manage electronic waiting list and notify patients of appointments.
• Train staff on VistA/CPRS use and clinic procedures.

Skills

Customer service

Scheduling

Interdisciplinary teamwork

Data entry

Tools

VistA CPRS

Microsoft Office

Job description

The Advanced Medical Support Assistant (MSA) supports the VA's Patient Aligned Care Team (PACT) across outpatient clinics and CBOCs. The role emphasizes administrative duties, scheduling, patient check-in, and data entry in VistA/CPRS.

Responsibilities include registering patients, updating demographics, coordinating appointments, and ensuring compliance with VA policies. This on-site position requires teamwork with medical staff and disaster response awareness.