Outpatient Care Coordinator for Mental Health & Primary

U.S. Department of Veterans Affairs; Tucson (AZ); On-site; USD 42,000 - 63,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) to support Outpatient Clinics in Mental Health and Primary Care. The role focuses on appointment management for Veterans, coordination across medical centers, and scheduling for COVID-19 vaccine activities.

Open to Southern Arizona VA Medical Departments and related sites. Ideal candidates will have strong organizational skills, ability to work with diverse clinical teams, and proficiency in electronic

Qualifications

• Citizenship: U.S. citizen and English proficiency required.
• Six months clerical or administrative experience or education.
• One year of education beyond high school or equivalent experience.
• Ability to work across interdisciplinary teams and maintain privacy rules.
• Experience with scheduling, patient flow, and medical records systems.

Responsibilities

• Maintain and coordinate appointment schedules across clinics.
• Screen calls, manage patient information, and support access to care.
• Communicate with care teams to optimize patient flow and prioritization.
• Prepare reports and handle electronic orders and consults.
• Assist with clinic workflow improvements and patient communications.

Skills

Communication skills

Team collaboration

Prioritization & organization

Customer service

Electronic records familiarity

Education

One year above high school

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) to support Outpatient Clinics in Mental Health and Primary Care. The role focuses on appointment management for Veterans, coordination across medical centers, and scheduling for COVID-19 vaccine activities.

Open to Southern Arizona VA Medical Departments and related sites. Ideal candidates will have strong organizational skills, ability to work with diverse clinical teams, and proficiency in electronic