Advanced Medical Support Assistant — Interdisciplinary Care

US Department of Veterans Affairs; Tucson (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

US Department of Veterans Affairs in Tucson, AZ is seeking an Advanced Medical Support Assistant (MSA) to coordinate appointments across outpatient clinics, mental health, and primary care. The role emphasizes teamwork with clinicians and requires accurate scheduling, data entry, and patient communication to support timely access to care.

You will work within an interdisciplinary care model, manage electronic records, assist with patient inquiries, and help optimize clinic flow from pre-visit to

Qualifications

• Six months experience clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
• One year above high school; or equivalent combination of experience and education.
• Citizenship and English proficiency as required by VA Handbook 5005/Part II.

Responsibilities

• Coordinate and manage patient appointments across outpatient clinics, mental health, and primary care.
• Support scheduling for COVID-19 vaccine activities when applicable and assist with patient communications.
• Maintain and review patient information in electronic records and coordinate with the care team to ensure patient flow and service availability.

Skills

Collaboration with clinicians

Prioritization and organization

Effective communication

Health care knowledge

Education

One year above high school

Six months clerical/administrative experience

Tools

Electronic health records system

Job description

US Department of Veterans Affairs in Tucson, AZ is seeking an Advanced Medical Support Assistant (MSA) to coordinate appointments across outpatient clinics, mental health, and primary care. The role emphasizes teamwork with clinicians and requires accurate scheduling, data entry, and patient communication to support timely access to care.

You will work within an interdisciplinary care model, manage electronic records, assist with patient inquiries, and help optimize clinic flow from pre-visit to