Advanced Medical Support Assistant - Outpatient Clinic

U.S. Department of Veterans Affairs; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant for the Central Texas VA Health Care System.

The AMSA will support outpatient clinics and coordinate patient appointments within the MHBM team, ensuring accurate routing of records and smooth patient flow. Responsibilities include processing patient messages, assisting with scheduling, and collaborating with clinicians to address patient needs while maintaining HIPAA compliance.

Qualifications

• High school diploma or GED (or equivalent) required.
• 1 year of specialized experience at the GS-05 level or equivalent.
• Proficient in English; able to communicate with Veterans and staff.
• Knowledge of HIPAA and patient privacy regulations.
• Experience scheduling and managing clinic appointments.

Responsibilities

• Assist with patient scheduling and appointment coordination in outpatient clinics.
• Process messages and coordinate with care team; participate in huddles.
• First point of contact for Veterans; provide information about VA services.
• Run reports like Encounter Action Required Report (EARR) and support workload credit.
• Handle documentation, scans, and routing of non-VA records as needed.
• Schedule appointments and ensure demographic/insurance data is complete.

Skills

Scheduling coordination

Communication skills

Patient data handling

HIPAA knowledge

Medical terminology

Team collaboration

Education

High School Diploma or GED

Tools

CPRS/VistA

Job description

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant for the Central Texas VA Health Care System.

The AMSA will support outpatient clinics and coordinate patient appointments within the MHBM team, ensuring accurate routing of records and smooth patient flow. Responsibilities include processing patient messages, assisting with scheduling, and collaborating with clinicians to address patient needs while maintaining HIPAA compliance.