Outpatient Care Concierge - Per Diem

Beth Israel Lahey Health; United States; On-site; USD 28,000 - 38,000; Part time

Job summary

Beth Israel Deaconess Medical Center is seeking a Practice Representative for per diem, part-time work in an outpatient unit. The role focuses on delivering excellent customer service, guiding patients and visitors, and facilitating smooth operations at the front desk.

Responsibilities include patient check-in and verification of demographics, scheduling follow-ups, collecting co-payments, directing patients to next service areas, and maintaining confidentiality while using hospital systems.

Qualifications

• High School diploma or GED required; associate's degree preferred.
• 0-1 years related work experience.
• Basic familiarity with computers; ability to navigate basic web-based applications.

Responsibilities

• Greet patients and visitors and provide courteous assistance by phone and in person.
• Check in, register, and verify demographics and insurance information.
• Collect co-payments and verify referrals and pre-certifications.
• Direct patients to the next service area and maintain patient confidentiality.
• Maintain accurate visit information in hospital systems and support coordination of care.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Deaconess Medical Center is seeking a Practice Representative for per diem, part-time work in an outpatient unit. The role focuses on delivering excellent customer service, guiding patients and visitors, and facilitating smooth operations at the front desk.

Responsibilities include patient check-in and verification of demographics, scheduling follow-ups, collecting co-payments, directing patients to next service areas, and maintaining confidentiality while using hospital systems.