Patient Experience Coordinator - Outpatient

Beth Israel Lahey Health, Inc.; Winchester, Northern (MA, KY); Hybrid; USD 2,824,000 - 3,801,000; Full time

Job summary

Beth Israel Deaconess Medical Center in Winchester, MA is seeking a Practice Representative to serve as the primary contact for patients and visitors in an outpatient unit. You will deliver excellent customer service, collect information, verify demographics and insurance, and help manage scheduling and flow.

The role requires strong communication and teamwork in a fast-paced healthcare setting. The ideal candidate has a high school diploma (associate degree preferred), basic computer skills,

Qualifications

• High School diploma or GED required; associate degree preferred.
• Experience in healthcare or service environment preferred.
• Basic computer literacy and ability to use hospital software.

Responsibilities

• Communicates with patients and staff by phone/in person, delivering courteous, accurate information.
• Collects patient data, prioritizes, and forwards to providers; prepares schedules and records.
• Checks in patients, verifies demographics and insurance, collects co-pays.
• Monitors facility flow, liaises between patients and staff to ensure service delivery.
• Schedules follow-ups, coordinates tests, and sends educational materials.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High School diploma or GED

Associate's degree preferred

Tools

Hospital computer systems

Job description

Beth Israel Deaconess Medical Center in Winchester, MA is seeking a Practice Representative to serve as the primary contact for patients and visitors in an outpatient unit. You will deliver excellent customer service, collect information, verify demographics and insurance, and help manage scheduling and flow.

The role requires strong communication and teamwork in a fast-paced healthcare setting. The ideal candidate has a high school diploma (associate degree preferred), basic computer skills,