Outpatient Behavioral Health Front Desk & Admin Support

Center for Family Services; Absecon (NJ); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent PTO

401k Plan

Medical insurance

Prescription insurance

Life insurance

Flexible spending

Wellness activities

Training & development

Advancement opportunities

Job summary

Center for Family Services in Absecon, NJ is seeking an Administrative Support Staff member to assist our psychiatric and clinical teams in an outpatient behavioral health office. The role emphasizes accurate records, regulatory compliance, and strong customer service.

The position is full-time (35 hours/week) with a $18 hourly rate and benefits. You will handle phones, scheduling, records in ECR, and billing tasks while maintaining client confidentiality and professional communication.

Qualifications

• High School Diploma or equivalent required.
• Two years office administration experience preferred.
• Ability to pass a criminal background check.
• Maintain confidentiality of clients.
• Proficiency in Microsoft Office, filing, scanning, and telephone etiquette.
• Strong organizational and detail-oriented skills.
• Excellent verbal and written communication skills.

Responsibilities

• Answer telephones professionally and route calls or take messages.
• Maintain confidentiality of clients.
• Schedule appointments for medical staff.
• Maintain centralized client/staff schedule of appointments in ECR.
• Collect fees and post receivables in ECR.
• Create and mail Initial Provider Collaboration letters after Intake appointments.
• Utilize ECR to organize and maintain clinical records.
• Monitor waiting area safety and cleanliness.
• Submit Operations/Facilities Tickets for facility issues.
• Process requests for medical records and document sending.
• Gather data and complete statistical reports as requested by administrative staff.

Skills

Professional communication

Organizational skills

Attention to detail

Interpersonal skills

Telephone etiquette

Confidentiality

Clerical skills

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Center for Family Services in Absecon, NJ is seeking an Administrative Support Staff member to assist our psychiatric and clinical teams in an outpatient behavioral health office. The role emphasizes accurate records, regulatory compliance, and strong customer service.

The position is full-time (35 hours/week) with a $18 hourly rate and benefits. You will handle phones, scheduling, records in ECR, and billing tasks while maintaining client confidentiality and professional communication.