Behavioral Health Case Manager (5383)

Center for Family Services; Camden (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Excellent PTO

401k

Medical insurance

Prescription Insurance

Life Insurance

Flexible Spending Accounts

Wellness Activities

Training & Professional Development

Advancement opportunities

Job summary

Center for Family Services is seeking a full-time Behavioral Health Assistant to support prescribers and patients in the Outpatient Department. The role emphasizes direct care, case management, and documentation within NJ regulations.

The position involves coordinating appointments, handling prior authorizations, and maintaining client records while collaborating with prescribers, PCPs, and community partners to promote the IIC Program.

Qualifications

• High School Diploma or equivalent is required; an Associate or Bachelor's degree is preferred.
• Experience in medical/behavioral health support roles.
• Experience managing schedules and complex client cases.
• Excellent customer service and verbal/written communication skills.
• Detail oriented with strong organizational skills and ability to meet deadlines.
• Ability to remain calm in a fast-paced environment and collaborate with team.

Responsibilities

• Provide direct care support and case management to prescriber staff and clients.
• Coordinate with prescribers and PCPs for lab results and medication inquiries.
• Maintain client electronic records for licensing, accreditation, and contracts.
• Complete prior authorizations for CFS prescribers and related programs.
• Schedule and coordinate substance use and mental health appointments; outreach for missed appointments.
• Observe and document BMI, vitals, and other requirements per NJ regulations.
• Refer and coordinate with medical specialists and community resources as directed.
• Attend community events to promote the IIC Program and track outcomes.

Skills

Case management

Scheduling

Communication

EHR knowledge

NJ driver’s license

Education

High School Diploma or equivalent

Associate or Bachelor’s degree preferred

Job description

Take advantage of our new sign-on bonus! Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Take advantage of our new sign-on bonus! Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Position Summary:

Center for Family Services is seeking a full time Behavioral Health Assistant to act as a support to ourPrescribers and Patients in our Outpatient Department in Absecon.

Location:

Camden and Gloucester Counties, NJ

Job Type/Status:

Full Time

Duties and Responsibilities:

• Provide direct care support and case management to CFS Prescriber staff.
• Manage client medication inquiries and medical labs by researching client records and coordinating with CFS prescriber staff and primary care physicians in the community.
• Provide updated documentation and maintenance of client electronic records to ensure compliance with licensing, accreditation, and contractual requirements; pharmacy contact, medications, PCP, allergies, negative side effects, current medical conditions.
• Complete prior authorizations as needed for CFS Prescribers.
• Obtain Prior Authorizations for the SUD and BH programs for the counties of Gloucester and Camden Counties as needed.
• Handle scheduling and confirmation of substance use treatment and mental health treatment appointments and conduct outreach to patients who miss or cancel their appointments.
• Close cases as directed by Program Directors and Prescribers.
• Assist prescribers with the administering and documentation of client BMI's, vitals, and other requirements per NJ regulations.
• Refer, link, collaborate and coordinate with clients, CFS Prescribers, PCPs, and other medical specialists as directed by CFS Prescribers.
• Attend/facilitate community events to promote the IIC Program and establish connections with referral sources approximately 5 hrs./month. Document and consistently track the attendance to these events and the outcomes in Google Sheets, as directed by Program Director. Coordinate with Northern Region Leadership on a monthly basis, at minimum, to provide feedback on progress, challenges and opportunities.
• Be present to observe and process required urine drug screens with SUD clients 24 hours within scheduled appointments with the psychiatrist/APN.
• Offer administrative assistance to the Clinical Directors of Behavioral Health Outpatient and Substance Use Treatment Services as requested.

REQUIREMENTS:

• High School Diploma or equivalent required. Associate degree or bachelor's degree preferred.
• Experience working within a support capacity in a medical and/or behavioral health setting.
• Experience managing schedules and complex client cases.
• Excellent customer service and verbal and written communication skills.
• Detail oriented with strong organizational skills, ability to complete work within mandated timeframes.
• Ability to remain calm in stressful situations and works well within a fast-paced environment.
• Advanced computer skills in addition to electronic health system knowledge and utilization.
• Ability to collaborate with the team and be an active participant in the program.
• Ability to collaborate with referral sources in the community.
• A valid NJ driver's license.

Benefits:

At the Center for Family Services our employees are our greatest resource and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
• 401k Plan
• Medical insurance plan options
• Prescription Insurance
• Life Insurance
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

About Employment at Center For Family Services

Center For Family Services is a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website atwww.centerffs.org .

Disclaimer

Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.