Front Desk & Admin Support - Behavioral Health

Paycom; New Bedford (MA); On-site; USD 2,452,000 - 2,824,000; Full time

Benefits offered by this job

Medical benefits

Vacation time

401K match

Tuition reimbursement

Job summary

Child & Family Services in New Bedford, MA is seeking an Administrative Support professional to join a multi-disciplinary team. This full-time role supports clients, maintains front desk information, schedules appointments, handles records and HIPAA compliance.

The schedule includes a varied weekly shift and a $1/hour language differential for eligible languages. You will assist in translation when bilingual, collect co-payments, and coordinate with Open Access services.

Qualifications

• High School Diploma or equivalent experience required.
• Must have valid driver’s license and reliable transportation.

Responsibilities

• Provide accurate information regarding agency policy, procedures, and service options when inquiries are made by potential new clients and community resources and services providers.
• Act as the immediate liaison between all clients, clinic visitors and agency staff.
• Possess excellent customer service and interpersonal skills.
• Assist in connecting visitors with Open Access services, when requested.
• Maintain accurate information on all clients in the agency electronic health records including demographics, history of service and insurance data, in addition to service status.
• Assist clients with accessing transportation.
• Maintain a positive working relationship with agency staff, supervisors, and community contacts.
• Collect co-payment from clients as well as outstanding accounts for all.
• Schedule client appointments and notify/document cancellations.
• Maintain agency records within procedural requirements.
• Maintain current knowledge related to rules and regulations governing confidentiality of medical records including but not limited to HIPAA.
• Process release of records with special attention to HIPAA confidentiality rules.
• Answer incoming calls and route caller to appropriate staff.
• Maintain and update information at front desk, including waiting room Information and notices, as needed.
• Be knowledgeable of new programs (or changes in existing programs), activities, and groups.

Education

High School Diploma

Job description

Child & Family Services in New Bedford, MA is seeking an Administrative Support professional to join a multi-disciplinary team. This full-time role supports clients, maintains front desk information, schedules appointments, handles records and HIPAA compliance.

The schedule includes a varied weekly shift and a $1/hour language differential for eligible languages. You will assist in translation when bilingual, collect co-payments, and coordinate with Open Access services.