Front Desk Support Staff (3209)

Center for Family Services; Absecon (NJ); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent PTO

401k Plan

Medical insurance

Prescription insurance

Life insurance

Flexible spending

Wellness activities

Training & development

Advancement opportunities

Job summary

Center for Family Services in Absecon, NJ is seeking an Administrative Support Staff member to assist our psychiatric and clinical teams in an outpatient behavioral health office. The role emphasizes accurate records, regulatory compliance, and strong customer service.

The position is full-time (35 hours/week) with a $18 hourly rate and benefits. You will handle phones, scheduling, records in ECR, and billing tasks while maintaining client confidentiality and professional communication.

Qualifications

• High School Diploma or equivalent required.
• Two years office administration experience preferred.
• Ability to pass a criminal background check.
• Maintain confidentiality of clients.
• Proficiency in Microsoft Office, filing, scanning, and telephone etiquette.
• Strong organizational and detail-oriented skills.
• Excellent verbal and written communication skills.

Responsibilities

• Answer telephones professionally and route calls or take messages.
• Maintain confidentiality of clients.
• Schedule appointments for medical staff.
• Maintain centralized client/staff schedule of appointments in ECR.
• Collect fees and post receivables in ECR.
• Create and mail Initial Provider Collaboration letters after Intake appointments.
• Utilize ECR to organize and maintain clinical records.
• Monitor waiting area safety and cleanliness.
• Submit Operations/Facilities Tickets for facility issues.
• Process requests for medical records and document sending.
• Gather data and complete statistical reports as requested by administrative staff.

Skills

Professional communication

Organizational skills

Attention to detail

Interpersonal skills

Telephone etiquette

Confidentiality

Clerical skills

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Take advantage of our new sign-on bonus! Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Location:

Atlantic County, NJ

Job Type/Status:

Full-Time (35-hour workweek, Monday-Friday)

Salary:

$18 per hour

Position Summary

The Administrative Support Staff of the Center for Family Services support the psychiatric and clinical staff in an outpatient behavioral health office located in Absecon, NJ. This role is essential in maintaining accurate records, ensuring compliance with regulatory standards, and supporting our team in delivering exceptional client services. The ideal candidate will possess strong administrative skills, a commitment to confidentiality, and a proactive approach to problem-solving.

Duties and Responsibilities

Individual job responsibilities will include some or all of the following:

• Answer telephones in professional manner and appropriately route calls or take messages;
• Maintain confidentiality of clients;
• Monitor access to the building using the intercom/access system, clients and visitors will need to identify themselves prior to being allowed access to the building. Do not ask any confidential information through the intercom system
• Provide support to medical, clinical and non-clinical direct service staff;
• Schedule appointments for medical staff;
• Maintain centralized client/staff schedule of appointments in ECR;
  • Mark all clients as checked in when they present for a scheduled appointment.
  • Notify provider that client is checked in for appointment, via google chat.
• Collect fees and post receivables in ECR;
• Call clients scheduled for psychiatric and medication management appointments with APN staff to remind them of the appointment the day before the scheduled appointment. Clients are to be called on Friday for a Monday appointment or the last working day before an agency holiday for appointments scheduled the day after a holiday.
• Call clients scheduled for Therapy appointments to remind them of the appointment the day before the scheduled appointment. Clients are to be called on Friday for a Monday appointment or the last working day before an agency holiday for appointments scheduled the day after a holiday
• Accurate and timely completion of forms necessary for third party reimbursement and program compliance;
• Create and mail Initial Provider Collaboration letters to clients after Intake appointments.
• Utilize ECR to organize and maintain clinical records;
• Type or word-process required assignments accurately and promptly;
• Monitor faxes and distribute accordingly.
• Maintain the safety of the waiting area/lobby. Make sure the area is free of any trash and floors are not slippery. Closely monitor waiting area if children are left unattended, maintain visual surveillance of waiting area if children are unattended.
• Submit Operations/Facilities Tickets for any facility related issues requiring repair or attention.
• Process request for medical records, document the request and records sent;
• Gather data and complete statistical reports as requested by administrative staff;
• Perform clerical functions, as appropriate;
• Abide by agency Policies and Procedures;

Requirements

• High School Diploma or equivalent
• Two years office administration experience, healthcare setting preferred
• Ability to pass a criminal background check
• Ability to maintain confidentiality of clients
• Ability to interact with clients and staff in a professional and respectful manner
• Proficiency in clerical skills, such as Microsoft Office, filing, scanning, telephone etiquette
• Strong organizational skills and a keen eye for detail
• Excellent verbal and written communication skills

At the Center for Family Services, our employees are our greatest resource, and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
• 401k Plan
• Medical insurance plan options
• Prescription Insurance
• Life Insurance
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

About Employment at Center For Family Services

a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together, our team makes a positive difference in the lives of people in need.

Disclaimer

Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.