Outpatient Access & Scheduling Specialist

University of Maryland Medical System; Baltimore (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

The University of Maryland Medical System invites applications for an Ambulatory Practice Coordinator I to support outpatient clinic operations. This role coordinates patient access, scheduling, registration, and administrative functions to ensure a smooth patient experience and efficient clinic workflow.

As the primary point of contact for patients, providers, and staff, you will handle appointments, check-in/check-out processes, and ensure accurate EMR data while maintaining HIPAA compliance

Qualifications

• Demonstrates knowledge of insurance coverage (Medicaid, HMOs) including UMMS partners.
• Effective verbal, written and interpersonal skills to communicate policies and procedures.
• Ability to complete intake information and documentation promptly.
• Effective listening skills to translate patient information into written records.
• PC literate with ability to enter/retrieve demographic and financial data in online systems.
• Maintain courteous relationships and strong customer service orientation.
• Resourceful with problem-solving for scheduling inquiries.
• able to work independently and respond under stress.
• Ability to prioritize multiple tasks across different stages.

Responsibilities

• Greet and assist patients, families, and visitors in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments in accordance with clinic policies.
• Register patients and verify demographic, insurance, and referral information.
• Manage incoming telephone calls, messages, and appointment requests.
• Coordinate patient check-in and check-out processes.
• Collect copayments and other patient financial obligations as required.
• Obtain and manage authorizations, referrals, and medical records when appropriate.
• Maintain accurate patient information within the electronic medical record (EMR) system.
• Assist with provider scheduling and clinic workflow coordination.
• Monitor appointment schedules and address patient access issues.
• Communicate effectively with physicians, advanced practice providers, clinical staff, and ancillary departments.
• Ensure compliance with HIPAA and regulatory requirements.
• Support quality, safety, and customer service initiatives.
• Perform general administrative tasks, including filing, scanning, faxing, and correspondence.

Skills

Insurance knowledge

Verbal and written communication

Interpersonal skills

Listening skills

PC literate

Customer service

Problem solving

Ability to work under stress

Time management

Education

High School Diploma or GED

Tools

EMR system

Registration software

Job description

The University of Maryland Medical System invites applications for an Ambulatory Practice Coordinator I to support outpatient clinic operations. This role coordinates patient access, scheduling, registration, and administrative functions to ensure a smooth patient experience and efficient clinic workflow.

As the primary point of contact for patients, providers, and staff, you will handle appointments, check-in/check-out processes, and ensure accurate EMR data while maintaining HIPAA compliance