Patient Access & Front Desk Coordinator

University of Maryland Medical System; Glen Burnie (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Maryland Medical System in Maryland seeks a front desk/clerical coordinator to support clinical operations under moderate supervision. You will manage customer service, handle telephone calls, scheduling, registration, and copay collections to ensure patients are processed smoothly.

Responsibilities include verifying demographics and insurance, entering data, scheduling visits, and preparing rooms.

Qualifications

• High School Diploma or equivalent (GED) required.
• One year of customer service experience required; one year front-desk experience preferred; healthcare environment preferred.
• Certification in scheduling and registration preferred.

Responsibilities

• Receives and screens visitors and telephone calls; provides information in person and by phone.
• Calls patients to verify appointments.
• Verifies patient demographics and insurance information prior to visit; performs data entry.
• Registers patients at each visit following policies for complete and up-to-date information; handles payments.
• Schedules patients for physician visits and maintains calendars.
• Prepares examination rooms and cleans between patients.
• Maintains and updates charts, labs, and other patient information as needed.

Skills

Customer service

Communication

Interpersonal skills

Verbal and written communication

Education

High School Diploma or GED

Scheduling and registration certification (preferred)

Tools

Patient information systems

Job description

University of Maryland Medical System in Maryland seeks a front desk/clerical coordinator to support clinical operations under moderate supervision. You will manage customer service, handle telephone calls, scheduling, registration, and copay collections to ensure patients are processed smoothly.

Responsibilities include verifying demographics and insurance, entering data, scheduling visits, and preparing rooms.