Patient Access & Scheduling Specialist

University of Maryland Medical System; Chestertown (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

University of Maryland Medical System is seeking a clerical support team member to assist clinical operations with customer service, scheduling, registration, and copay collections. Responsibilities include managing schedules, verifying patient information, and ensuring proper documentation and payments during visits.

The role emphasizes strong communication, attention to detail, and the ability to work with a multidisciplinary team in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service experience required; 1 year of front-desk experience preferred; healthcare environment experience preferred.
• Certification in scheduling and registration is preferred.

Responsibilities

• Greet and screen visitors and callers, provide general information.
• Verify patient appointments and call to confirm.
• Verify and update patient demographics and insurance details.
• Enter and maintain patient records, registrations, and payments.
• Schedule patient visits and manage appointment calendars.
• Process referrals and notify staff of patient arrivals.
• Prepare examination rooms and maintain cleanliness between patients.
• Coordinate and file charts, labs, and dictated notes.

Skills

Customer service

Front-desk experience

Healthcare environment

Verbal/written communication

Education

High School Diploma or GED

Scheduling/registration certification (preferred)

Job description

University of Maryland Medical System is seeking a clerical support team member to assist clinical operations with customer service, scheduling, registration, and copay collections. Responsibilities include managing schedules, verifying patient information, and ensuring proper documentation and payments during visits.

The role emphasizes strong communication, attention to detail, and the ability to work with a multidisciplinary team in a fast-paced healthcare setting.