Patient Access & Scheduling Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 28,846 - 40,322; Full time

Job summary

UMass Memorial Health is seeking an administrative associate to support ambulatory care operations. The role requires assisting patients with appointments, insurance verification, and billing-related tasks in a fast-paced outpatient setting.

You will interact with patients, clinicians, and staff, ensuring accurate information flow and timely service. The position emphasizes professionalism, confidentiality, and teamwork within a major health system.

Qualifications

• Requires high school diploma; 3 years related experience unless degree waived.
• Ability to use specialized applications software and computer systems.
• Strong professional demeanor and excellent communication skills.
• Knowledge of medical terminology and business office procedures preferred.

Responsibilities

• Greet patients and schedule/confirm appointments and procedures.
• Verify patient demographics and insurance information; collect co-pays.
• Obtain signatures and help with consent forms and pre-authorization tasks.
• Assist with referrals, prior authorizations, and patient communications.
• Prepare patient information for clinicians and coordinate with care teams.
• Maintain accurate records, logs, and billing-related documents.
• Support clerical duties and data entry as required.

Skills

Customer service

Multitasking

Communication

Medical terminology

Education

High School Diploma

Associate/Bachelor preferred

Tools

EMR systems

Job description

UMass Memorial Health is seeking an administrative associate to support ambulatory care operations. The role requires assisting patients with appointments, insurance verification, and billing-related tasks in a fast-paced outpatient setting.

You will interact with patients, clinicians, and staff, ensuring accurate information flow and timely service. The position emphasizes professionalism, confidentiality, and teamwork within a major health system.