Outlets Operations Lead - Guest Service & Growth

Fairmont Hotels & Resorts; Washington (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays across Fairmont & R–R

Dining and wellness discounts

Extended stays

Job summary

Fairmont Washington, D.C., Georgetown is seeking an Assistant Outlets Manager to lead daily restaurant operations across the outlets, Lobby Bar and In Room Dining, ensuring service standards, staffing, payroll and cost controls are met. You will coach colleagues, drive guest satisfaction and collaborate with kitchen teams to deliver exceptional experiences.

Ideal candidates bring hotel/restaurant supervisory experience, ABRA license and ServSafe certification, plus strong leadership and

Qualifications

• Previous supervisory experience in a hotel restaurant.
• Holds an active ABRA license
• ServSafe Certified
• Passion for guest service.
• Proven leadership skills, which include coaching and training abilities and strong motivational skills.
• Problem solving & decision making skills.
• Excellent interpersonal & communication skills, team player attitude.
• Analytical and detail-oriented.
• Product knowledge, including a thorough working knowledge of culinary, wines and other beverages.
• Versatility, flexibility and stress management skills.
• Degree/Diploma in Hotel or F&B Management an asset.
• Computer skills (Excel, MS Office software and Micros preferred)
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Ensure smooth operation of the outlets
• Supervises Restaurant colleagues including the sales and costs of the day to day operation
• Ensures that service standards are in place in accordance with Fairmont Hotels and Resorts Food and Beverage standards manual
• Establishes and maintains effective employee relations, watches proper staffing levels and labor productivity
• Controls stock for daily use in Restaurant to ensure service levels are met
• To contribute and focus on the daily growth of the operation through awareness and understanding of VOG, LQA and Employment Engagement Survey
• Ensure the delivery of excellent service by maintaining high colleague morale and team spirit and following the Service Essentials
• Motivate, lead, coach and monitor the performance levels of all team members
• Participate in the training and coaching of new and existing team members
• Act as a liaison between the Kitchen, Lobby Lounge and the floor
• Actively participate in hotel’s environmental program
• To be Health & Safety conscious and actively involved in maintaining a safe work environment
• Assists in the development and implementation of Food & Beverage promotions
• To complete assigned projects as side duties as required

Skills

Guest service orientation

Leadership skills

Coaching and training

Communication skills

Analytical and detail-oriented

Problem solving

Education

Degree/Diploma in Hotel or F&B Management

Tools

Excel

MS Office

Micros

Job description

Fairmont Washington, D.C., Georgetown is seeking an Assistant Outlets Manager to lead daily restaurant operations across the outlets, Lobby Bar and In Room Dining, ensuring service standards, staffing, payroll and cost controls are met. You will coach colleagues, drive guest satisfaction and collaborate with kitchen teams to deliver exceptional experiences.

Ideal candidates bring hotel/restaurant supervisory experience, ABRA license and ServSafe certification, plus strong leadership and