Assistant Outlets Manager

FAIRMONT; Washington (District of Columbia); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Insurance

401K

Employee discount on stays

Learning programs and career growth

CSR initiatives

Job summary

Fairmont Washington, D.C., Georgetown is seeking an Assistant Outlets Manager to lead daily restaurant, Lobby Bar and In Room Dining operations. You will plan shifts, drive sales targets, coach colleagues, control costs and ensure guest satisfaction across multiple outlets.

The role emphasizes strong leadership, hospitality excellence and a proactive approach to service and safety, with opportunities for growth within the Fairmont network.

Qualifications

• Previous supervisory experience in a hotel restaurant.
• Proven leadership and coaching abilities.
• Strong guest-service mindset and communication skills.
• Problem solving and decision-making capabilities.
• Analytical and detail-oriented.

Responsibilities

• Ensure smooth operation of the outlets.
• Supervise restaurant colleagues and manage day-to-day sales and costs.
• Maintain service standards per Fairmont F&B guidelines.
• Monitor staffing levels and Labor productivity.
• Oversee stock controls for daily restaurant use.
• Lead promotions and participate in training of staff.
• Coordinate between Kitchen, Lobby Lounge and floor for service.
• Uphold health and safety standards.

Education

Hotel or F&B Management degree

Tools

Excel

MS Office

Micros

Job description

Join us at Accor, where life pulses with passion! As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.Hospitality is a work of heart, Join us and become a Heartist®.

Job Description

Assistant Outlets Manager

Primarily responsible for planning short and long term and the day–to-day operations of the outlets including payroll, scheduling, achievement of sales targets, costs controls, and the training, development and performance coaching of colleagues. We are looking for a person whose desire is to provide exceptional customer service in the restaurant, Lobby Bar and In Room Dining, and lead colleagues to a common goal for the guest, colleague, owner and brand awareness.

What is in it for you:

• Competitive SalaryPaid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities
• Rate of Pay: $53,000-$65,000 per annum

RESPONSIBILITIES:

• Ensure smooth operation of the outlets
• Supervises Restaurant colleagues including the sales and costs of the day to day operation
• Ensures that service standards are in place in accordance with Fairmont Hotels and Resorts Food and Beverage standards manual
• Establishes and maintains effective employee relations, watches proper staffing levels and labor productivity
• Controls stock for daily use in Restaurant to ensure service levels are met
• To contribute and focus on the daily growth of the operation through awareness and understanding of VOG, LQA and Employment Engagement Survey
• Ensure the delivery of excellent service by maintaining high colleague morale and team spirit and following the Service Essentials
• Motivate, lead, coach and monitor the performance levels of all team members
• Participate in the training and coaching of new and existing team members
• Act as a liaison between the Kitchen, Lobby Lounge and the floor
• Actively participate in hotel’s environmental program
• To be Health & Safety conscious and actively involved in maintaining a safe work environment
• Assists in the development and implementation of Food & Beverage promotions
• To complete assigned projects as side duties as required

Qualifications

• Previous supervisory experience in a hotel restaurant.
• Holds an active ABRA license
• ServSafe Certified
• Passion for guest service.
• Proven leadership skills, which include coaching and training abilities and strong motivational skills.
• Problem solving & decision making skills.
• Excellent interpersonal & communication skills, team player attitude.
• Analytical and detail-oriented.
• Product knowledge, including a thorough working knowledge of culinary, wines and other beverages.
• Versatility, flexibility and stress management skills.
• Degree/Diploma in Hotel or F&B Management an asset.
• Computer skills (Excel, MS Office software and Micros preferred)
• Must be legally authorized to work in the United States without sponsorship.
• Physical requirements:Ability to stand and walk for extended periodsFrequent lifting and carrying up to 25lbsFrequent bending, stooping, kneeling, pushing, and pulling

Additional Information

Visa Requirements:

Applicants must be able to provide proof that they are legally able to work in the United States.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Must be legally authorized to work in the United States without sponsorship.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Washington, D.C., Georgetown is proud to be an Equal Opportunity Employer.