Assistant Front Office Manager: Growth & Guest Experience

Hyatt Hotels Corporation; Washington (District of Columbia); On-site; USD 59,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Sick Days

New Child Leave

Holidays

Adoption Assistance

Free Room Nights

Discounted Room Rates

Free Meals

Employee Stock Purchase Plan

Retail Discounts

Growth Potential

Job summary

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager for Grand Hyatt Washington. You will oversee guests and staff, ensure service excellence, and drive brand standards across registration, concierge, and related services.

The role emphasizes training, scheduling, payroll, and cost controls while maintaining high guest experiences. Location is on-site at a premier Washington hotel with comprehensive benefits.

Qualifications

• Minimum one year of front office supervisory experience preferred.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule including nights and weekends.
• Proven cash handling and POS operation accuracy.

Responsibilities

• Oversee guest registration, checkout, and telephone service per brand standards.
• Train and develop colleagues; manage payroll, scheduling and coaching.
• Maintain front office systems and equipment performance.
• Monitor guest satisfaction and utilize guest response tools.
• Coordinate with other departments to boost guest satisfaction.
• Assist in inventory management to optimize room revenues.

Skills

Front Office Supervisory

Customer Service

Cash Handling

Training & Coaching

Job description

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager for Grand Hyatt Washington. You will oversee guests and staff, ensure service excellence, and drive brand standards across registration, concierge, and related services.

The role emphasizes training, scheduling, payroll, and cost controls while maintaining high guest experiences. Location is on-site at a premier Washington hotel with comprehensive benefits.