Head of Food & Beverage Outlets

Sonesta Hotels International Corporation; St. Louis (MO); Vor Ort; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation

Paid Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Zusammenfassung

Sonesta International Hotels is seeking a Director of Outlets to lead strategy, operations, service standards, and financial performance across all Food & Beverage outlets within the hotel. In this high-impact hospitality leadership role you’ll blend operational excellence, guest experience, and team leadership while driving revenue growth and ensuring brand consistency across dining venues.

You’ll collaborate with culinary, marketing, revenue, and hotel leadership to deliver memorable

Qualifikationen

• Bachelor’s degree in hospitality management, Business, Food & Beverage Management, or related field preferred.
• 5+ years of progressive Food & Beverage leadership experience within hotels, resorts, restaurants, nightlife, or hospitality operations.
• Experience managing budgets, forecasting, profitability, beverage programs, KPI, and guest experience initiatives.
• Strong leadership and team development skills with ability to motivate, coach, and inspire teams.
• Excellent communication, organizational, and problem-solving skills in a fast-paced hospitality environment.

Aufgaben

• Lead day-to-day operations across hotel restaurants, bars, lounges, cafés, pool outlets, and other Food & Beverage venues.
• Develop and execute outlet strategies focused on guest satisfaction, operational excellence, revenue growth, profitability, and brand experience.
• Oversee service standards, outlet presentation, staffing, scheduling, training, and operational consistency across all dining outlets.
• Recruit, coach, develop, and inspire Food & Beverage leadership teams and outlet staff to deliver exceptional hospitality experiences.
• Partner closely with culinary teams to support menu development, seasonal programming, beverage offerings, promotions, and dining innovation.
• Monitor outlet performance metrics including revenue, labor costs, guest satisfaction scores, beverage costs, food costs, and operational KPIs.
• Drive guest engagement and revenue opportunities through promotions, upselling strategies, local partnerships, activations, and experiential programming.
• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, alcohol service laws, and health department requirements.
• Support budgeting, forecasting, inventory management, purchasing, and operational planning activities across all outlets.
• Collaborate with Marketing, Sales, Revenue Management, and Operations teams to align commercial initiatives and guest experience strategies.
• Resolve guest concerns quickly and professionally while ensuring strong service recovery and guest satisfaction outcomes.
• Maintain a positive, collaborative, and high-performing culture aligned with Sonesta’s People People philosophy.
• Drive continuous improvement initiatives focused on operational efficiency, service excellence, innovation, and team engagement.
• Any other duties as assigned.

Kenntnisse

Leadership

Budgeting

Forecasting

Guest Service

Labor Management

Inventory Control

Menu Development

Promotions

Communication

Operations

Ausbildung

Bachelor's degree in hospitality management or related field

Jobbeschreibung

Sonesta International Hotels is seeking a Director of Outlets to lead strategy, operations, service standards, and financial performance across all Food & Beverage outlets within the hotel. In this high-impact hospitality leadership role you’ll blend operational excellence, guest experience, and team leadership while driving revenue growth and ensuring brand consistency across dining venues.

You’ll collaborate with culinary, marketing, revenue, and hotel leadership to deliver memorable