Outdoor Gear Product Guide & Brand Ambassador

Arc'teryx Equipment; Manhasset (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Professional development opportunities

Arc'teryx Academies

Employee Belonging Councils

Employee discounts

Pro Deals

Paid time off

No Wasted Day program

24/7 Employee Assistance Program (EAP)

Extended health, dental, and vision

401(k) retirement plan matching

Parental leave for birthing and non-b-

Early access to gear

Job summary

Arc'teryx Equipment in New York Manhasset is seeking a Product Guide to deliver a best-in-class brand experience on the retail floor. You will share technical product knowledge, support problem solving, and build enduring connections with guests while championing the brand in-store and in the community.

This role emphasizes flexibility, collaboration with store leadership, and ongoing development through Arc'teryx Academies, employee discounts, and a comprehensive benefits program.

Qualifications

• Delivering an unforgettable experience to guests on the retail floor.
• Share technical product knowledge and solve problems for guests.
• Build strong product understanding and weave information into interactions.

Responsibilities

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Skills

Customer service

Job description

Arc'teryx Equipment in New York Manhasset is seeking a Product Guide to deliver a best-in-class brand experience on the retail floor. You will share technical product knowledge, support problem solving, and build enduring connections with guests while championing the brand in-store and in the community.

This role emphasizes flexibility, collaboration with store leadership, and ongoing development through Arc'teryx Academies, employee discounts, and a comprehensive benefits program.