Outdoor Brand Ambassador & Product Guide

Arc'teryx Equipment; New York (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Arc’teryx Equipment in New York seeks a Product Guide to deliver unforgettable guest experiences on the retail floor. You’ll share technical product knowledge, solve problems, and represent the brand with enthusiasm and authenticity.

You’ll build product expertise, connect with nature, and support store initiatives while staying flexible and collaborative in a dynamic environment. Join us to live the ethos of getting outside and leading by example.

Qualifications

• You are passionate about delivering exceptional customer service.
• You remain adaptable and flexible when faced with ambiguity.
• You balance autonomy with collaboration and strive for continuous improvement.

Responsibilities

• Deliver a best-in-class brand experience to guests by sharing technical product knowledge and helping solve problems.
• Develop a strong understanding of products and weave this information into guest interactions authentically.
• Champion Arc’teryx as a brand ambassador in-store and in the community.
• Develop your passions in and out of the store with team support.
• Support elevating guest experience by working with store leadership on projects and initiatives.
• Provide feedback on merchandising and in-store experience to help drive sales.
• Maintain an open, collaborative relationship with your team and leadership.
• Assist with various store tasks as assigned by leadership.
• Answer store phones, respond to voicemails and emails; may include Epicenter social channels.
• Use the POS system to process transactions, warranties, Used Gear trade-ins, purchases and returns.
• Receive and unpack inventory (boxes weigh 5–30 lbs) as needed.

Skills

Customer service

Problem solving

Flexibility

Autonomy

Collaboration

Outdoor enthusiasm

Product knowledge

Tools

Point-of-Sale system

Job description

Arc’teryx Equipment in New York seeks a Product Guide to deliver unforgettable guest experiences on the retail floor. You’ll share technical product knowledge, solve problems, and represent the brand with enthusiasm and authenticity.

You’ll build product expertise, connect with nature, and support store initiatives while staying flexible and collaborative in a dynamic environment. Join us to live the ethos of getting outside and leading by example.