Brand Ambassador & Product Guide - Outdoor Gear Specialist

Arcteryx; Wrentham (MA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Growth opportunities

Time off & flexibility

Wellbeing support

Health & dental benefits

Retirement & savings plan

Parental leave

Job summary

ARC’TERYX seeks a Product Guide to deliver an outstanding guest experience on the retail floor. You will share technical product knowledge and help guests find ideal gear while representing the brand with authenticity and passion for the outdoors.

You’ll develop product expertise, collaborate with the store team, and contribute to brand initiatives. This role supports in-store events, community engagement, and continuous improvement of the guest experience.

Qualifications

• Passionate about delivering exceptional customer service.
• Able to communicate product knowledge clearly and confidently.
• Able to think quickly and solve problems in-store.

Responsibilities

• Deliver a best-in-class brand experience for guests by sharing technical product knowledge and assisting with problem solving.
• Build strong product understanding and weave information into guest interactions authentically.
• Champion Arc’teryx as a brand ambassador in-store and in the community.

Skills

Customer service

Problem solving

Communication

Adaptability

Teamwork

Job description

ARC’TERYX seeks a Product Guide to deliver an outstanding guest experience on the retail floor. You will share technical product knowledge and help guests find ideal gear while representing the brand with authenticity and passion for the outdoors.

You’ll develop product expertise, collaborate with the store team, and contribute to brand initiatives. This role supports in-store events, community engagement, and continuous improvement of the guest experience.