Outdoor Camp Operations Lead & Guest Experience

Under Canvas; Dalton (NH); On-site; USD 55,000 - 58,000; Full time

Job summary

Under Canvas in Dalton, NH is seeking an Assistant General Manager to partner with the General Manager and ensure outstanding guest experiences across operations at the White Mountains camp. The AGM will oversee front desk, maintenance, housekeeping, and food & beverage while exemplifying guest service excellence.

The role requires leadership in operations, collaboration with HR on staffing, and occasional travel for task force assignments to maintain high service standards.

Qualifications

• Excellent communication skills.
• Ability to adapt to changing conditions on site.
• Strong planning and organizational abilities.
• Commitment to staff development and coaching.
• Ability to inspire and motivate a team.
• Sound decision-making under pressure.
• Proactive and takes initiative in daily tasks.

Responsibilities

• Cross trained in each property department.
• Ability to travel for task force work at another location when requested.
• Think critically to respond and react quickly to ever changing situations on property.
• Deliver clear expectations to the team in all operational areas.
• Professional in all internal and external communications.
• Maintaining a positive and open-minded attitude.
• Resolve guest and team member issues quickly and efficiently.
• Review applications and conduct interviews.
• Support in hiring decisions to include approvals of extending offers, onboarding tasks and deadlines with GM and HR.
• Collaborate with GM and HR to support staffing and retention disciplines.

Skills

Effective Communication

Adaptagility

Planning and Organizing

Fostering Learning and Development

Inspiring Others

Decision Making

Initiative

Job description

Under Canvas in Dalton, NH is seeking an Assistant General Manager to partner with the General Manager and ensure outstanding guest experiences across operations at the White Mountains camp. The AGM will oversee front desk, maintenance, housekeeping, and food & beverage while exemplifying guest service excellence.

The role requires leadership in operations, collaboration with HR on staffing, and occasional travel for task force assignments to maintain high service standards.