Guest Experience Lead — Outdoor Events & Arrivals

Under Canvas; Dalton (NH); Vor Ort; USD 23.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) eligibility as required by law

Discounted stays and partner discounts

Employee housing available (restric­t­

Zusammenfassung

Under Canvas is seeking a Guest Experience Coordinator Supervisor for the White Mountains seasonal field in Dalton, NH. You will lead the Guest Experience team, delegate tasks across Front Desk, Adventures, Food & Beverage and Groups, welcome arriving guests, set the tone for their stay, and share local activity recommendations to create memorable outdoor experiences.

The role is hourly and seasonal with the option of team member housing.

Qualifikationen

• High school diploma or GED required.
• Minimum two years of guest interaction experience in resorts, hotels, or hospitality.
• Service-minded with passion for guest service.
• Outgoing and dynamic personality.
• Passion for outdoors and national parks.
• Teamwork and adaptability.

Aufgaben

• Ability to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivals.
• Effectively coordinate and execute tasks cross-departmentally including but not limited to Guest Experience, Front Desk, Adventures, Food & Beverage & Groups.
• Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay.
• Share passion, knowledge, and recommendations for activities and attractions to experience in the local community.
• Anticipate workflow and appropriately delegate tasks to Guest Experience team.
• Coordinate off-site activities for guests and clients by maintaining and building relationships with third-party adventure vendors.
• Maintain weekly calls with corporate Adventures team to troubleshoot challenges and discuss future opportunities.
• Exercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as needed.
• Find ways to streamline processes to maximize efficiency and resource use.
• Cultivate and share resources and leads with headquarter teams for departmental growth.
• Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events, and holiday themed activities.
• Ensure all events, adventures, and company programs are well attended and received.
• Strive for excellence in guest experience across all departmental priorities.
• Demonstrate accountability & diligence with all associated priorities.
• Exercise leadership abilities to develop team strengths and opportunities.
• Control costs (on-site activities) and maintain monthly budget.
• Participate in weekly and daily meetings.
• Ensure all upcoming events and VIP arrivals have a point person.
• Oversee all Retail operations including ordering, inventory, product, and financial management.
• Weekly/bi-weekly/monthly action plan to help drive NPS and value for price paid.
• Other duties as assigned.

Kenntnisse

Effective Communication

Adaptability

Decision Making

Initiative

Ausbildung

High School Diploma/GED

Jobbeschreibung

Under Canvas is seeking a Guest Experience Coordinator Supervisor for the White Mountains seasonal field in Dalton, NH. You will lead the Guest Experience team, delegate tasks across Front Desk, Adventures, Food & Beverage and Groups, welcome arriving guests, set the tone for their stay, and share local activity recommendations to create memorable outdoor experiences.

The role is hourly and seasonal with the option of team member housing.