Outdoor Brand Ambassador & Product Guide

Arc'teryx Equipment; Wrentham (MA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Growth & development

Time off & flexibility

Wellbeing program

Health coverage

401(k) matching

Parental leave

Job summary

Arc’teryx is hiring a part-time Product Guide in Massachusetts to deliver an exceptional guest experience on the retail floor. You’ll share technical product knowledge, help customers find gear that fits their needs, and embody the brand in-store and within the local outdoor community.

The role emphasizes problem solving, flexibility, and teamwork, with availability for weekends and the busy holiday period.

Qualifications

• Passion for delivering exceptional customer service.
• Willingness to work weekends and the holiday season.
• Flexible availability up to 25 hours per week.

Responsibilities

• Deliver a best-in-class brand experience by sharing technical product knowledge and assisting with problem solving.
• Build strong product understanding and weave information into guest interactions authentically.
• Champion Arc’teryx as brand ambassador in-store and in the community.
• Develop your passions with team support.
• Support store leadership on projects and brand initiatives to elevate guest experience.
• Provide feedback on merchandising and in-store experience to drive sales.
• Maintain open, collaborative relationships with the team and leadership.
• Assist with various store tasks as assigned by leadership.
• Answer store phones, voicemails, emails, and occasionally respond on Epicenter social channels.
• Utilize POS to process transactions including warranties, Used Gear trade-ins, purchases, and returns.
• Receive and unpack inventory as required (5–30 lbs).

Skills

Customer service

Problem solving

Flexibility

Teamwork

Outdoor passion

Job description

Arc’teryx is hiring a part-time Product Guide in Massachusetts to deliver an exceptional guest experience on the retail floor. You’ll share technical product knowledge, help customers find gear that fits their needs, and embody the brand in-store and within the local outdoor community.

The role emphasizes problem solving, flexibility, and teamwork, with availability for weekends and the busy holiday period.