Outbound Telesales Team Lead - B2B Growth

Spectrum; Simpsonville (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Spectrum is seeking a Supervisor, Outbound Business Telesales to lead a high-performing team of Telesales Representatives, drive sales targets, and enhance customer acquisition and experience. You will shape performance through coaching, data-driven optimization and cross-functional collaboration in a fast-paced call center environment.

Requirements include a Bachelor’s degree or equivalent, 2+ years in telecom sales and management, and strong CRM and product knowledge.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of sales experience in an MSO or telecommunications industry.
• 2+ years of management experience (may be supplemented by a college degree).
• Experience in a business-to-business environment with customer interaction.
• Experience with call center sales processes, dispatch, field and back-office operations.

Responsibilities

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling.
• Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas.
• Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment.
• Analyze and leverage data, reports and operational processes to optimize department and campaign results.
• Support recruitment, selection and training to build and retain a skilled telesales workforce.
• Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed.
• Collaborate with other departments to identify and implement process enhancements that support company goals.

Skills

Team leadership

Sales coaching

CRM software

English proficiency

Data analysis

Customer acquisitions

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

ICOMS

CSG

ATLAS

Job description

Spectrum is seeking a Supervisor, Outbound Business Telesales to lead a high-performing team of Telesales Representatives, drive sales targets, and enhance customer acquisition and experience. You will shape performance through coaching, data-driven optimization and cross-functional collaboration in a fast-paced call center environment.

Requirements include a Bachelor’s degree or equivalent, 2+ years in telecom sales and management, and strong CRM and product knowledge.