Outbound Telesales Supervisor - Lead Growth & Wins

Spectrum; Holly Springs (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Spectrum is seeking a Supervisor, Outbound Business Telesales to guide a team of outbound representatives, drive sales targets and enhance customer acquisitions in a fast-paced call center environment.

You will coach, monitor performance, manage scheduling, implement process improvements and collaborate with other departments to deliver a best-in-class Spectrum Business customer experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of sales in an MSO/telecommunications industry and 2+ years of management experience.
• Experience in a B2B environment with customer interaction and call center sales processes.

Responsibilities

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling.
• Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas.
• Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment.
• Analyze and leverage data, reports and operational processes to optimize department and campaign results.
• Support recruitment, selection and training to build and retain a skilled telesales workforce.
• Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed.
• Collaborate with other departments to identify and implement process enhancements that support company goals.

Skills

Leadership

Sales

CRM skills

English fluency

Flexible schedule

Multitasking

Product knowledge

Education

Bachelor’s degree in marketing, business, related field or equivalent experience

Tools

ICOMS

CSG

ATLAS

Salesforce

Job description

Spectrum is seeking a Supervisor, Outbound Business Telesales to guide a team of outbound representatives, drive sales targets and enhance customer acquisitions in a fast-paced call center environment.

You will coach, monitor performance, manage scheduling, implement process improvements and collaborate with other departments to deliver a best-in-class Spectrum Business customer experience.