Supervisor, Outbound Business Telesales

Spectrum; Holly Springs (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Spectrum is seeking a Supervisor, Outbound Business Telesales to guide a team of outbound representatives, drive sales targets and enhance customer acquisitions in a fast-paced call center environment.

You will coach, monitor performance, manage scheduling, implement process improvements and collaborate with other departments to deliver a best-in-class Spectrum Business customer experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of sales in an MSO/telecommunications industry and 2+ years of management experience.
• Experience in a B2B environment with customer interaction and call center sales processes.

Responsibilities

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling.
• Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas.
• Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment.
• Analyze and leverage data, reports and operational processes to optimize department and campaign results.
• Support recruitment, selection and training to build and retain a skilled telesales workforce.
• Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed.
• Collaborate with other departments to identify and implement process enhancements that support company goals.

Skills

Leadership

Sales

CRM skills

English fluency

Flexible schedule

Multitasking

Product knowledge

Education

Bachelor’s degree in marketing, business, related field or equivalent experience

Tools

ICOMS

CSG

ATLAS

Salesforce

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you energized by leading high-performing teams and driving sales results? As a Supervisor, Outbound Business Telesales at Spectrum, you will guide and motivate a team of Outbound Telesales Representatives to achieve ambitious sales targets, increase customer acquisitions and enhance the Spectrum Business customer experience. Your leadership will shape team performance, process improvements and operational success within our dynamic sales environment.

How You Will Make an Impact

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling
• Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas
• Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment
• Analyze and leverage data, reports and operational processes to optimize department and campaign results
• Support recruitment, selection and training to build and retain a skilled telesales workforce
• Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed
• Collaborate with other departments to identify and implement process enhancements that support company goals

Working Conditions

• Office call center environment
• Seated for extended periods while using a telephone headset and computer with multiple screens
• Exposure to moderate noise levels

What You Will Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree in marketing, business, a related field or equivalent experience

Experience

• 2+ years of sales experience in an MSO or telecommunications industry
• 2+ years of management experience (may be supplemented by a college degree)
• Experience in a business-to-business environment with customer interaction
• Experience with call center sales processes, dispatch, field and back-office operations

Skills

• Ability to read, write, speak and understand English
• Proven ability to lead, motivate and develop a high-performing sales team
• Strong knowledge of commercial internet, video, data and telephone products and services
• Adaptability to flexible schedules based on business needs
• Proficiency in CRM software and call center technology
• Capable of multitasking in a fast-paced environment

Preferred Qualifications

Skills

• Familiarity with ICOMS, CSG, ATLAS, Salesforce or other call tracking software

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

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Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

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