Outbound Support Specialist I: Elevate Member Outreach

CareMore Health Management Services, LLC; Phoenix (AZ); On-site; USD 25,000 - 37,000; Full time

Job summary

CareMore Health Management Services, LLC is seeking an Outbound Support Specialist I in Phoenix to execute outbound contacts across campaigns under moderate supervision, tailoring standard scripts to member needs and ensuring accurate documentation.

The role emphasizes clear verbal communication, reliability in a high-volume, metric-driven environment, and sharing outreach insights with the team to improve outcomes.

Qualifications

• High school diploma or equivalent required.
• 0-1 years of experience in a customer contact or outreach role.
• Clear and professional verbal communication skills.
• Ability to navigate multiple systems simultaneously and follow scripted protocols.
• Reliability and attention to detail in a high-volume, metric-driven environment.

Responsibilities

• Execute outbound contacts across assigned campaigns with moderate supervision, adapting standard scripts to meet member needs.
• Handle moderately non-standard member situations by applying working knowledge of program guidelines and escalation paths.
• Document all outbound activity accurately and completely in the designated tracking system.
• Share knowledge of effective outreach techniques and procedures with newer team members.
• Identify patterns or barriers in outreach outcomes and surface them to team leadership.
• Maintain consistent performance against outreach volume, quality, and satisfaction targets.

Skills

Verbal communication

Systems navigation

Attention to detail

Education

High school diploma

Tools

CRM systems

Job description

CareMore Health Management Services, LLC is seeking an Outbound Support Specialist I in Phoenix to execute outbound contacts across campaigns under moderate supervision, tailoring standard scripts to member needs and ensuring accurate documentation.

The role emphasizes clear verbal communication, reliability in a high-volume, metric-driven environment, and sharing outreach insights with the team to improve outcomes.