Outbound Support Specialist I

CareMore Health Management Services, LLC; Arizona; Hybrid; USD 25,000 - 37,000; Full time

Job summary

CareMore Health is seeking an Outbound Support Specialist I in Arizona to handle standard outbound contacts within defined campaigns, under moderate supervision. You will adapt scripts, document activity, and share outreach techniques with teammates to maintain consistent quality.

The role requires a high school diploma (or equivalent) and 0–1 year of customer outreach experience, with strong verbal communication and the ability to navigate multiple systems in a fast-paced, metric-driven

Qualifications

• High school diploma or equivalent; 0–1 year in customer outreach.
• Clear, professional verbal communication.
• Able to navigate multiple systems with scripted protocols.
• Reliable with attention to detail in a high-volume, metric-driven environment.

Responsibilities

• Execute outbound contacts across campaigns under moderate supervision.
• Adapt scripts to meet member needs.
• Document outbound activity in the tracking system.
• Share outreach techniques with newer team members.
• Identify patterns or barriers and surface to leadership.
• Maintain performance against outreach targets.

Skills

Verbal communication

Multisystem navigation

Attention to detail

Reliability

Education

High school diploma or equivalent

Job description

Job Description Summary: The Outbound Support Specialist I handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight. This job manages a broader range of outbound contacts with increasing independence, handles moderately complex situations, and supports team consistency through knowledge sharing.

Key Responsibilities

• Execute outbound contacts across assigned campaigns with moderate supervision, adapting standard scripts to meet member needs.
• Handle moderately non-standard member situations by applying working knowledge of program guidelines and escalation paths.
• Document all outbound activity accurately and completely in the designated tracking system.
• Share knowledge of effective outreach techniques and procedures with newer team members.
• Identify patterns or barriers in outreach outcomes and surface them to team leadership.
• Maintain consistent performance against outreach volume, quality, and satisfaction targets.

Qualifications

• High school diploma or equivalent required. 0-1 years of experience in a customer contact or outreach role.
• Clear and professional verbal communication skills.
• Ability to navigate multiple systems simultaneously and follow scripted protocols.
• Reliability and attention to detail in a high-volume, metric-driven environment.

Compensation Range

$18.00 to $27.00

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.

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