Outbound Support Specialist I

CareMore Health Management Services, LLC; Phoenix (AZ); On-site; USD 25,000 - 37,000; Full time

Job summary

CareMore Health Management Services, LLC is seeking an Outbound Support Specialist I in Phoenix to execute outbound contacts across campaigns under moderate supervision, tailoring standard scripts to member needs and ensuring accurate documentation.

The role emphasizes clear verbal communication, reliability in a high-volume, metric-driven environment, and sharing outreach insights with the team to improve outcomes.

Qualifications

• High school diploma or equivalent required.
• 0-1 years of experience in a customer contact or outreach role.
• Clear and professional verbal communication skills.
• Ability to navigate multiple systems simultaneously and follow scripted protocols.
• Reliability and attention to detail in a high-volume, metric-driven environment.

Responsibilities

• Execute outbound contacts across assigned campaigns with moderate supervision, adapting standard scripts to meet member needs.
• Handle moderately non-standard member situations by applying working knowledge of program guidelines and escalation paths.
• Document all outbound activity accurately and completely in the designated tracking system.
• Share knowledge of effective outreach techniques and procedures with newer team members.
• Identify patterns or barriers in outreach outcomes and surface them to team leadership.
• Maintain consistent performance against outreach volume, quality, and satisfaction targets.

Skills

Verbal communication

Systems navigation

Attention to detail

Education

High school diploma

Tools

CRM systems

Job description

Job Description SummaryThe Outbound Support Specialist I handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight. This job manages a broader range of outbound contacts with increasing independence, handles moderately complex situations, and supports team consistency through knowledge sharing.How will you make an impact & RequirementsKey Responsibilities• Execute outbound contacts across assigned campaigns with moderate supervision, adapting standard scripts to meet member needs.• Handle moderately non-standard member situations by applying working knowledge of program guidelines and escalation paths.• Document all outbound activity accurately and completely in the designated tracking system.• Share knowledge of effective outreach techniques and procedures with newer team members.• Identify patterns or barriers in outreach outcomes and surface them to team leadership.• Maintain consistent performance against outreach volume, quality, and satisfaction targets.Qualifications• High school diploma or equivalent required.0-1 years of experience in a customer contact or outreach role.• Clear and professional verbal communication skills.• Ability to navigate multiple systems simultaneously and follow scripted protocols.• Reliability and attention to detail in a high-volume, metric-driven environment.Compensation Range:$18.00to$27.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.