Commercial Health Support Specialist

Evry Healthcare Inc.; United States; Remote; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Evry Healthcare Inc. is seeking a dedicated Member Services Representative to serve as the primary contact for members and providers in a fast-paced health plan environment.

You will handle inbound and outbound calls and emails with professionalism, research and resolve inquiries about benefits, eligibility, claims, and billing to ensure first-contact resolution, and assist members with portal navigation to promote digital self-sufficiency.

Aufgaben

• Serves as the primary point of contact for members and providers, managing inbound and outbound calls and emails with professionalism.
• Researches and resolves inquiries on benefits, eligibility, claims, and billing to ensure first-contact resolution and meet department metrics.
• Supports escalation intake, collaborates with internal teams, and assists members with portal navigation to promote digital self-sufficiency.

Jobbeschreibung

Evry Healthcare Inc. is seeking a dedicated Member Services Representative to serve as the primary contact for members and providers in a fast-paced health plan environment.

You will handle inbound and outbound calls and emails with professionalism, research and resolve inquiries about benefits, eligibility, claims, and billing to ensure first-contact resolution, and assist members with portal navigation to promote digital self-sufficiency.